Annex B — Restaurant Partner Agreement

B1.1 This Annex B applies to you if you list, operate or manage a restaurant on the Platform ("Restaurant Partner", "you").

B1.2 It supplements the core Terms of Service. Where this annex conflicts with the core Terms, this annex prevails for Restaurant Partners.

B1.3 You warrant that you are duly registered and licensed to operate a food business in your jurisdiction, and that the person accepting these terms is authorised to bind your business.

B1.4 You are an independent contractor. Nothing here creates a partnership, joint venture, franchise, agency or employment relationship, except that we act as your payment collection agent where clause B5 applies.

B2.1 Accuracy. You must ensure that everything in your listing is accurate and current, including:

• trading name, address, contact details and operating hours

• menus, prices, and item availability

• allergen, ingredient and dietary information

• photographs, which must genuinely depict your venue or food

• deposit, cancellation and service policies

B2.2 Keeping it current. You must update your listing promptly when anything changes — particularly prices, availability and allergen information. Out-of-date information is the most common source of guest complaints and, in the case of allergens, of harm.

B2.3 Allergens. You are solely responsible for the accuracy of allergen and dietary information you publish, and for meeting your obligations under applicable food-safety law. Taste Trail does not verify this information. If you cannot confirm an item is free of an allergen, do not mark it as such.

B2.4 Images and content. You warrant that you own or are licensed to use all photographs, logos and text you upload, and grant us the licence in clause 6.2 of the core Terms to display them.

B2.5 Verification. We may require documentary proof of registration, food-safety licensing or identity, and may suspend a listing pending verification. Unverified listings may be excluded from search indexing and from parts of the Platform.

B2.6 Standards. We may set reasonable content standards — image quality, description length, prohibited claims — and may decline or remove content that does not meet them.

B3.1 Honour your bookings. You must honour every booking you or the Platform confirms on your behalf. A confirmed booking is a contract between you and the Diner.

B3.2 Availability. You must keep your availability, capacity and operating hours accurate. Persistently showing availability you cannot honour is a material breach.

B3.3 Cancellations by you. If you must cancel, do so as early as possible through the Platform and notify the Diner. Any deposit must be refunded in full. Excessive cancellations may lead to reduced visibility or suspension.

B3.4 Service standards. You must serve Diners who booked through Taste Trail on the same terms as any other guest. You must not treat a Taste Trail booking less favourably.

B3.5 No off-platform diversion. You must not use Diner contact details obtained through the Platform to persuade that Diner to book outside the Platform in order to avoid fees. You may of course serve your own guests directly through your own channels.

B3.6 Orders. Where you enable ordering, you must accept, prepare and fulfil orders within the times you advertise, or promptly notify and refund.

B4.1 Plans. The Platform is offered on Free, Growth, Pro and Enterprise plans. Features, limits and prices for each are set out on our pricing page, which forms part of this agreement.

B4.2 No booking commission. We charge 0% commission on bookings on every plan. Our revenue is the subscription fee and any optional paid placement.

B4.3 Billing. Subscriptions are billed monthly or annually in advance, as you select. Fees are non-refundable except as required by law or expressly stated.

B4.4 Renewal. Subscriptions renew automatically for successive periods unless cancelled before the renewal date. We will remind you before an annual renewal.

B4.5 Failed payment. If payment fails we will notify you and may retry. If it remains unpaid we may downgrade or suspend paid features after a grace period of at least 7 days. We will not delete your data during that period.

B4.6 Price changes. We may change subscription prices on 30 days' notice. If you do not accept the change you may cancel before it takes effect; changes do not apply to a period already paid for.

B4.7 Upgrades and downgrades. Upgrades take effect immediately with a pro-rata charge. Downgrades take effect at the end of the current billing period. On downgrade you may lose access to features and to data those features generated — export anything you need first.

B4.8 Plan limits. Where a plan caps usage — for example bookings per month on the Free plan — we will make the limit clear in the dashboard and prompt you before it is reached.

B4.9 Taxes. Fees exclude VAT unless stated. You are responsible for your own taxes arising from your use of the Platform.

B5.1 Where you enable deposits, you authorise us to collect them from Diners as your agent.

B5.2 You set the deposit type (fixed, per person, or a percentage), the amount, the minimum party size and the free-cancellation cut-off. These are displayed to the Diner before they pay.

B5.3 Remittance. We remit collected amounts to your nominated account net of any payment-provider charges and any fees you owe us, on the settlement cycle disclosed in the dashboard.

B5.4 Refunds. You are responsible for honouring your published cancellation policy. Where a refund is due under that policy, you authorise us to process it. Where you refuse a refund that your own published policy requires, we may process it and recover the amount from you.

B5.5 Chargebacks. You bear the cost of chargebacks relating to your bookings or orders, except where the chargeback results from our error.

B5.6 Accurate account details. You must keep your payout details current. We are not liable for funds sent to an account you nominated incorrectly.

B6.1 You are a separate responsible party. When you receive Personal Information about a Diner through the Platform, you become a responsible party in your own right under POPIA for how you subsequently use it. You must comply with POPIA independently of us.

B6.2 Permitted use. You may use guest information only to:

• fulfil and manage the booking or order;

• provide the service the guest expects, including honouring dietary needs;

• maintain a guest record for service quality; and

• send marketing only where the guest has given consent.

B6.3 Prohibited use. You must not:

• sell, rent or otherwise disclose guest information to a third party;

• use it for marketing without a lawful basis and, where required, consent;

• retain it longer than necessary for the purposes above; or

• use it to contact guests in a way they have opted out of.

B6.4 Security. You must apply appropriate technical and organisational measures to protect guest information, and must restrict access to staff who need it.

B6.5 Breach notification. If you suffer a security compromise affecting guest information obtained through the Platform, you must notify us at security@taste-trail.com without undue delay and in any event within 24 hours of becoming aware, and cooperate with us in meeting our own notification obligations.

B6.6 Data subject requests. If a guest asks you to access, correct or delete their information, you must handle it in accordance with POPIA. Tell us at privacy@taste-trail.com where the request also concerns data held on the Platform.

B6.7 Your staff. You are responsible for the acts and omissions of your staff and anyone you give dashboard access to. You must remove access promptly when someone leaves.

B6.8 On termination. When this agreement ends you may retain guest records lawfully created during it, subject to POPIA. You must stop using Taste Trail systems to process guest data.

B7.1 How ranking works. Search results are ordered by relevance to the Diner's query, taking into account factors such as location, cuisine match, availability, profile completeness, rating and engagement. We may change our ranking approach.

B7.2 Paid placement. You may purchase promoted placement ("boost"). Promoted results are clearly labelled to Diners.

B7.3 What paid placement does not do. Paid placement never overrides a Diner's stated dietary requirements or allergy constraints, and does not guarantee a specific position, a number of impressions, clicks or bookings.

B7.4 Reporting. Where you purchase a boost we provide performance reporting including impressions, clicks and attributable bookings, measured against your pre-campaign baseline. We report results as measured, including where a campaign underperformed.

B7.5 Analytics. We provide visibility and performance analytics in your dashboard. Figures are our own measurements, provided in good faith for guidance; minor discrepancies from your internal records may occur.

B7.6 Aggregated insights. We may use data arising from your use of the Platform, in aggregated and de-identified form, to produce benchmarks, industry insights and to improve the Platform. We will not publish figures that identify your venue individually without your consent.

B8.1 Where you enable AI features — Owner Copilot, the Manager Agent, AI-drafted replies, AI-generated descriptions — you remain fully responsible for content published or sent from your account.

B8.2 Review before publishing. AI-generated text may be inaccurate. You must review it before it is published or sent to a guest.

B8.3 Autonomy settings. You control the agent's autonomy level and the topics on which it may act. You are responsible for the settings you choose and for actions the agent takes within those limits.

B8.4 Approvals. Where the agent seeks your approval, approving an action makes it yours.

B8.5 Human handover. You must maintain the ability for a person to take over any guest conversation, and must do so where a guest asks to speak to a human.

B8.6 We are not liable for loss arising from AI-generated content you publish or from actions taken within autonomy limits you set.

You must not:

• post fake reviews, or solicit, incentivise or pressure guests for positive reviews

• post or solicit reviews of a competitor

• misrepresent your venue, awards, certifications or affiliations

• discriminate against any guest on any ground prohibited by law

• publish prices on the Platform that differ from those charged in venue without disclosing the difference

• use the Platform to obtain guest data for purposes outside clause B6

• attempt to manipulate search ranking through artificial engagement

• disparage Taste Trail in a manner that is false or misleading

Breach of this clause may result in immediate suspension without refund.

B10.1 You are responsible for your business. You are solely responsible for the food you prepare, the service you provide, the safety and legal compliance of your premises, your staff, and your obligations to guests and to authorities.

B10.2 Taste Trail is not liable for any claim arising from food you serve, service you provide, or the condition of your premises.

B10.3 Indemnity. You indemnify Taste Trail (Pty) Ltd against any claim, loss, liability, cost or expense (including reasonable legal fees) arising from:

• food safety, allergen or hygiene incidents at your venue;

• inaccurate menu, price or allergen information you published;

• your breach of POPIA or any data-protection obligation under B6;

• your breach of this agreement or any applicable law; or

• any dispute between you and a guest.

B10.4 Our liability to you. Subject to clause 13.1 of the core Terms, our total aggregate liability to you in any 12-month period is limited to the subscription fees you paid us in that period.

B10.5 We are not liable for loss of profit, revenue, goodwill, anticipated bookings or business interruption.

B11.1 Term. This agreement runs from the date you accept it until terminated.

B11.2 By you. You may terminate at any time, effective at the end of your current billing period, through the dashboard or by notice to support@taste-trail.com. Fees for the current period are not refunded, and you must honour bookings already confirmed.

B11.3 By us on notice. We may terminate for convenience on 30 days' written notice. Where we do, we will refund the unused portion of any prepaid subscription.

B11.4 By us immediately. We may suspend or terminate immediately where:

• you commit a material breach that cannot be remedied, or fail to remedy a remediable breach within 14 days of notice;

• there is a credible food-safety, fraud or guest-safety concern;

• you become insolvent or cease trading; or

• we are required to by law.

B11.5 Effect. On termination your listing is removed and dashboard access ends. You must honour bookings confirmed before termination. You may export your data for 30 days after termination, after which we delete or anonymise it in line with the Privacy Policy.

B11.6 Guest reviews. Reviews of your venue may remain published after termination. They are the guests' content, not yours.

B12.1 Changes. We may amend this annex on 30 days' notice for material changes. Continued use after the effective date is acceptance. If you do not accept, you may terminate before it takes effect.

B12.2 Multi-venue groups. Where you operate several venues under one account, this agreement applies to each venue, and group- or brand-level access carries the same obligations.

B12.3 Confidentiality. Each party must keep the other's non-public commercial information confidential, except where disclosure is required by law.

B12.4 Publicity. We may identify you as a Restaurant Partner and use your trading name and logo in customer lists and marketing. You may state that you take bookings through Taste Trail. Either party may withdraw this permission on written notice.

B12.5 Contact. Commercial and account questions: support@taste-trail.com. Legal notices: legal@taste-trail.com.